How LuxeFashion Reduced Customer Support Load by 65% with Ragwire
The Challenge
LuxeFashion, a premium fashion retailer on Shopify Plus, was facing significant challenges with their customer support operations:
• Managing over 10,000 SKUs with frequent product queries
• High volume of size and fit questions
• Increasing customer support costs
• Long response times during peak hours
• Limited 24/7 support coverage
Our Solution
Ragwire implemented a comprehensive RAG-powered chatbot solution:
• Indexed all product descriptions and size guides
• Trained on fashion-specific terminology
• Implemented size recommendation algorithms
• Real-time inventory integration
• Multi-language support in 5 languages
Implementation Process
The implementation was completed in three phases:
Phase 1: Initial Setup (2 weeks)
• Data collection and preparation
• Basic chatbot implementation
• Staff training
Phase 2: Advanced Features (2 weeks)
• Integration with existing systems
• Custom model training
• Testing and optimization
Phase 3: Refinement (1 week)
• Fine-tuning based on initial feedback
• Performance optimization
• Launch and monitoring
The Results
"Ragwire has transformed how we handle customer support. Our team can now focus on complex issues while the AI handles routine queries with impressive accuracy.
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