Global University Transforms Student Support Across 50,000 Students
The Challenge
Managing support for a large, diverse student body:
• 50,000+ students across multiple campuses
• Complex course and program inquiries
• Multiple departments and services
• International student support needs
• After-hours support requirements
Our Solution
Comprehensive educational support system:
• Course catalog integration
• Multi-department knowledge base
• Student service automation
• International student support
• 24/7 availability in multiple languages
Implementation Process
Strategic rollout across departments:
Phase 1: Core Services (4 weeks)
• Course information integration
• Basic student services
• Initial department training
Phase 2: Advanced Features (3 weeks)
• Department-specific customization
• International student support
• Integration with student portal
Phase 3: Scale Up (2 weeks)
• Campus-wide deployment
• Staff training completion
• Performance optimization
The Results
"The implementation of Ragwire has significantly improved our ability to support our diverse student body. The system handles inquiries across all departments efficiently.
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